Transfer methods
You have access to three transfer methods on the Zoom Desktop Client and Mobile App:
Warm transfer: Places your call on hold while you complete the transfer. This option is useful if you need to navigate an automated answering machine for the caller or if you want to speak to the receiving party before your call is transferred.
Blind transfer: Transfers the call to the number and immediately hangs up your call. If there are any phone menu prompts, the other party will have to complete them.
Transfer to voicemail: Transfers the call to the voicemail of a specified phone number. This transfer method might not work for all numbers. You can also transfer to voicemail by using DTMF codes.
How to transfer a call using the mobile app
- Sign in to the Zoom Mobile App.
- Tap Phone.
- Follow the instructions to make or receive a call.
- During a call, click Transfer.
- Dial a number or tap the contact icon
to search your starred, internal, external, phone contacts. Tap on a contact to call them. - Tap the blue transfer button and select a transfer method:
- If you selected Warm Transfer, the current call will be placed on hold while you connect to the dialed number. Tap Complete Transfer to transfer the call and hang up your phone. You can use most in-call controls before completing the transfer. Tap Cancel Transfer if you want to cancel the warm transfer and return to the original call.