Transfer a call using the Mitel 5320 series phone:

  1. While on the line with the caller, press the Transfer/Conference button once
  2. Dial the extension to which you want to transfer the caller
  3. After the next participant answers and you have explained the transfer press the X to disconnect (You can also disconnect prior to answering and let the caller connect directly to the new extension)


Transfer a call using the Mitel 6940 IP series phone:

  1. Ensure you are on active call with the party you wish to transfer. 
  2. Tap the Transfer softkey. The active call is placed on hold. 
  3. Enter the transfer recipient’s number. 
  4. After the next participant answers and you have explained the transfer press the Transfer softkey or hang up the handset (You can also disconnect prior to answering and let the caller connect directly to the new extension)